shipping & delivery
Shipping & Delivery Policy
Shipping Information
At Printexia, every order is carefully prepared and quality-checked before it is shipped. As many of our products are made to order using 3D printing technology, processing times may vary depending on the product.
Order Processing
Orders are typically processed within 2–5 business days.
Custom or personalised products may require additional processing time.
Orders are processed Monday to Saturday, excluding public holidays.
Shipping Time
Estimated delivery times after dispatch:
Within India: 3–7 business days
Remote locations: 5–10 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
If you offer free shipping, you can replace this section with:
We offer free shipping on eligible orders. Any applicable shipping charges will be shown at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS (where applicable) containing your tracking details, allowing you to monitor your shipment.
Delivery Attempts
Our courier partners may attempt delivery more than once. If delivery cannot be completed due to an incorrect address or the recipient being unavailable, the package may be returned to us.
Additional shipping charges may apply for reshipping returned orders.
Incorrect Shipping Information
Please ensure your shipping address, phone number, and email address are correct before placing your order.
Printexia is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Damaged or Missing Packages
If your order arrives damaged or appears to be missing items, please contact us within 48 hours of delivery with:
Your order number
Photos of the package and product (if damaged)
A brief description of the issue
We will investigate the matter and work towards a suitable resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or the email address provided on our website.